Walking the Talk Blog

Revised edition of ‘Walking the Talk: Building a Culture for Success’

[fa icon="calendar'] 15-Sep-2015 19:13:29 / by Walking the Talk posted in Engagement, Leadership team, Mergers and acquisition, Walking the Talk: Building a Culture for Success, Carolyn Taylor, Change, Culture archetypes, Culture change, Customer-Centric, Leadership, Managing culture, Accountability, Achievement, Be Do Have, Behaviour, Behaviour change, Behaviour management, Communication, Corporate culture, Culture management, Culture planning, Responsibility, Values, Leading culture, One-Team, Symbols, Walking the Talk, Innovation, Systems

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Corporate values: Why we need to bring back love in the office

[fa icon="calendar'] 16-Mar-2015 17:44:18 / by Jerome Parisse-Brassens posted in Engagement, Customer-Centric, Communication, Values, Jerome Parisse-Brassens

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What is love in the office?

 
I am obviously not talking about the shenanigans that come to mind when talking about love at work - I’ll leave that to someone else. What I am talking about here is the value of love, the resulting behaviours, feelings and mindset, and the impact it has on our working relationships.

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The consistency of customer-centricity - or, where not to sit on a plane

[fa icon="calendar'] 20-Nov-2014 17:19:59 / by Jerome Parisse-Brassens posted in Customer-Centric

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 I am writing this blog sitting on a plane somewhere over the Pacific Ocean, on my way from Sydney to Los Angeles.

 

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From business imperatives to shareholder value - How culture can help

[fa icon="calendar'] 30-Oct-2014 13:14:06 / by Jerome Parisse-Brassens posted in Customer-Centric, Jerome Parisse-Brassens

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An article in The Australian this week grabbed my attention because it discusses an important device for shaping culture. The article is about Ian Narev - the Commonwealth Bank’s CEO -  and his performance bonus structure: “Governance experts have questioned CBA’s heavy emphasis on customer satisfaction to calculate executive pay.” Credit Suisse (the experts in question) state that “the use of customer satisfaction was flawed as it could not be found to create value for shareholders.”

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Want to know your company's true values? (hint: they're in your wallet)

[fa icon="calendar'] 07-Mar-2014 15:39:18 / by Carolyn Taylor posted in Carolyn Taylor, Customer-Centric, Leadership, Values

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I was pleased to hear this week that both Barack Obama and David Cameron refer to values as the filter through which they're making key decisions - Obama in his budget proposal for early education, and Cameron in the way he intends to implement public spending cuts.

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