Walking the Talk Blog

Corporate values: Why we need to bring back love in the office

[fa icon="calendar'] 16-Mar-2015 17:44:18 / by Walking the Talk posted in empathy, Engagement, love, Customer-Centric, Communication, Customer-centric culture

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What is love in the office?

 
I am obviously not talking about the shenanigans that come to mind when talking about love at work - I’ll leave that to someone else. What I am talking about here is the value of love, the resulting behaviours, feelings and mindset, and the impact it has on our working relationships.

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The consistency of customer-centricity - or, where not to sit on a plane

[fa icon="calendar'] 20-Nov-2014 17:19:59 / by Jerome Parisse-Brassens posted in Customer-Centric, A380, Customer-centric

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 I am writing this blog sitting on a plane somewhere over the Pacific Ocean, on my way from Sydney to Los Angeles.

 

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From business imperatives to shareholder value - How culture can help

[fa icon="calendar'] 30-Oct-2014 13:14:06 / by Jerome Parisse-Brassens posted in Business Imperatives, Credit Suisse, Customer-Centric, Commonwealth Bank, Shareholder value, Customer-centric, The Australian

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An article in The Australian this week grabbed my attention because it discusses an important device for shaping culture. The article is about Ian Narev - the Commonwealth Bank’s CEO -  and his performance bonus structure: “Governance experts have questioned CBA’s heavy emphasis on customer satisfaction to calculate executive pay.” Credit Suisse (the experts in question) state that “the use of customer satisfaction was flawed as it could not be found to create value for shareholders.”

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Stop trying to be Zappos and find your own path

[fa icon="calendar'] 17-Feb-2014 10:45:48 / by Walking the Talk posted in Customer-Centric, Zappos, Apple, corporate culture models, Culture planning, Semco, Customer-centric, holacracy, Start-ups, Steve Jobs

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Were we surprised to discover that Zappos are doing away with managers and implementing 'holacracy?' I wasn't.

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Why customers feel bullied

[fa icon="calendar'] 01-Aug-2010 12:05:19 / by Carolyn Taylor posted in Customer-Centric, Leadership, Values

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A recent study cited in the New York Times has shown that school children, if left without influence, tend towards bullying and other selfish behavior.  And conversely, that it is quite possible to instil in a school values of teamwork, tolerance and support for each other.
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