Yesterday I had a conversation with an OD manager who used this word to describe his organization"s goal in relation to their efforts on culture next year. "We need to refresh our culture and to re-engage people in our purpose for wanting to improve it". Given so many companies have dedicated effort already to building values and behavior that suits their goals and strategies, there is likely to come a moment where it seems important to refresh.
Discover what it takes to achieve your unique definition of success.
Here are 10 of Walking the Talk's recommended books on success and achievement.
I am often asked for a summary of what I find are the 5 factors which most influence culture.
Looking for more effective ways to create customer confidence? The secret is to have proactive customer service!
Here are 4 of Walking the Talk's recommended books to inspire proactivity with customers.
A customer-centric approach can add value to a company by enabling it to differentiate itself from competitors who do not offer the same experience.
Here are 6 of Walking the Talk's recommended customer-centricity reads.