'Consistency is the key to Culture Change'
This heading seems to be a contradiction in terms. Isn’t change all about doing things differently, being adaptable? Where does consistency come in?
You know it. We know it. The behaviour of people matters in organisations.
It impacts everything: performance, safety, innovation, speed, customer satisfaction. This increased awareness has given rise to a recent and encouraging surge of interest in actively managing culture and performing a culture change.
As we barrel towards a potential Brexit (British Exit) from the EU and watch on with a mix of intrigue and disbelief as the USA seems to genuinely consider Donald Trump as a Presidential candidate, I am struck by how much of the debate is being driven by the fear of difference.
Superficiality damages culture initiatives.
I frequently find organisations developing long, excited lists of the values and behaviours they want to underpin their culture and drive their culture management.