I am often asked for a summary of what I find are the 5 factors which most influence culture.
Understanding these is helpful for:
There are so many influences on culture, but here are my top 5
Build a plan which addresses these five, enabling each to send a message about the behaviour you want in your organisation. If the messages from these five are aligned to what you want, your culture will match your aspirations.
You will notice that communication is not on this list. Communication is essential to establish the expectations (the ‘talk’ of culture change). But it is what is actually done, ‘the walk’ and how the business is run, which creates the culture. Walking the talk.
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