The organisational culture at Zappos

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Posted by Walking the Talk - 16 February, 2005

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Zappos, a US on-line retailer, has built its success based on extraordinary customer service.  Here, Tony Hsieh, CEO of Zappos describes how he learnt from bad experiences he had early in his career, and built his company with crystal clear beliefs and principles.  Zappos has recently been acquired by Amazon.  Watch this space on how two great organisations manage their merger.

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