Stop trying to be Zappos and find your own path
- Carolyn Taylor
- 17.02.2014
- Carolyn Taylor
Were we surprised to discover that Zappos are doing away with managers and implementing 'holacracy?' I wasn't.
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Values: Why customers feel bullied
- Carolyn Taylor
- 01.08.2010
- Customer-Centric
A recent study cited in the New York Times has shown that school children, if left without influence, tend towards bullying and other selfish behaviour. And ...
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The future of leaders and leadership
- Carolyn Taylor
- 08.06.2010
- Mergers and acquisition
How much more comfortable do most leaders feel doing the task side of their role, in preference to the human and cultural one? So often I watch leaders spending a ...
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Zappos: Customer-Centric organisational culture
- Carolyn Taylor
- 25.03.2010
- Carolyn Taylor
Zappos, a successful US-based online retailer, openly discuss their organisational culture journey.
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Embedding customer focus into government agency
- Walking the Talk
- 02.03.2010
- Case studies
For years this organisation has successfully provided some of the fundamental infrastructure services required by the community to go about its daily life.
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