Walking the Talk Blog

Values: Why customers feel bullied

  A recent study cited in the New York Times has shown that school children, if left without influence, tend towards bullying and other selfish behaviour.  And ...
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The future of leaders and leadership

  How much more comfortable do most leaders feel doing the task side of their role, in preference to the human and cultural one?    So often I watch leaders spending a ...
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Zappos: Customer-Centric organisational culture

Zappos, a successful US-based online retailer, openly discuss their organisational culture journey. 
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Embedding customer focus into government agency

For years this organisation has successfully provided some of the fundamental infrastructure services required by the community to go about its daily life.
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The importance of honouring your customers

Yesterday I visited an organisation whose culture was impressive in many ways.  
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