Walking the Talk Blog

3 great books for inspiring responsiveness to customers

A customer-centric approach can add value to a company by enabling it to differentiate itself from competitors who do not offer the same experience.  Here are 3 of ...
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3 great books for inspiring shared commitment

Looking for more effective ways to create one-team? The secret is to have shared commitment orientation! Here are 3 of Walking the Talk's recommended books to inspire ...
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4 great books for inspiring proactivity with customers

Looking for more effective ways to create customer confidence? The secret is to have proactive customer service! Here are 4 of Walking the Talk's recommended books to ...
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6 great books for inspiring customer-centricity

A customer-centric approach can add value to a company by enabling it to differentiate itself from competitors who do not offer the same experience.  Here are 6 of ...
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Revised edition of ‘Walking the Talk’ book

  They say culture eats strategy for breakfast. This book provides a practical, do-able approach to culture transformation, giving you the essential insights required to ...
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