Walking the Talk Blog

We use a great exercise in one our training programs in which participants select and then rank their own values.  The ranking process is the part I like the most.  I ...

A customer-centric approach can add value to a company by enabling it to differentiate itself from competitors who do not offer the same experience.  Here are 3 of ...

Looking for more effective ways to create one-team? The secret is to have shared commitment orientation! Here are 3 of Walking the Talk's recommended books to inspire ...

Looking for more effective ways to create customer confidence? The secret is to have proactive customer service! Here are 4 of Walking the Talk's recommended books to ...

A customer-centric approach can add value to a company by enabling it to differentiate itself from competitors who do not offer the same experience.  Here are 6 of ...