Walking the Talk Blog

4 great books for inspiring proactivity with customers

[fa icon="calendar'] 15-Mar-2018 09:55:37 / by Walking the Talk posted in Customer-Centric, Leadership, Business books, Innovation

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Looking for more effective ways to create customer confidence? The secret is to have proactive customer service!

Here are 4 of Walking the Talk's recommended books to inspire proactivity with customers. 

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6 great books for inspiring customer-centricity

[fa icon="calendar'] 02-Mar-2018 12:02:10 / by Walking the Talk posted in Customer-Centric, Leadership, Business books, Innovation

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A customer-centric approach can add value to a company by enabling it to differentiate itself from competitors who do not offer the same experience. 

Here are 6 of Walking the Talk's recommended customer-centricity reads. 

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Revised edition of ‘Walking the Talk: Building a Culture for Success’

[fa icon="calendar'] 15-Sep-2015 19:13:29 / by Walking the Talk posted in Engagement, Leadership team, Mergers and acquisition, Walking the Talk: Building a Culture for Success, Carolyn Taylor, Change, Culture archetypes, Culture change, Customer-Centric, Leadership, Managing culture, Accountability, Achievement, Be Do Have, Behaviour, Behaviour change, Behaviour management, Communication, Corporate culture, Culture management, Culture planning, Responsibility, Values, Leading culture, One-Team, Symbols, Walking the Talk, Innovation, Systems

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Corporate values: Why we need to bring back love in the office

[fa icon="calendar'] 16-Mar-2015 17:44:18 / by Jerome Parisse-Brassens posted in Engagement, Customer-Centric, Communication, Values, Jerome Parisse-Brassens

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What is love in the office?

 
I am obviously not talking about the shenanigans that come to mind when talking about love at work - I’ll leave that to someone else. What I am talking about here is the value of love, the resulting behaviours, feelings and mindset, and the impact it has on our working relationships.

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The consistency of customer-centricity - or, where not to sit on a plane

[fa icon="calendar'] 20-Nov-2014 17:19:59 / by Jerome Parisse-Brassens posted in Customer-Centric

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 I am writing this blog sitting on a plane somewhere over the Pacific Ocean, on my way from Sydney to Los Angeles.

 

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