Walking the Talk Blog

3 great books for inspiring shared commitment

[fa icon="calendar'] 05-Oct-2018 11:07:50 / by Walking the Talk posted in Business books, Leadership, Innovation, Customer-Centric

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Looking for more effective ways to create one-team? The secret is to have shared commitment orientation!

Here are 3 of Walking the Talk's recommended books to inspire shared commitment orientation. 

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4 great books for inspiring proactivity with customers

[fa icon="calendar'] 15-Mar-2018 09:55:37 / by Walking the Talk posted in Business books, Leadership, Innovation, Customer-Centric

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Looking for more effective ways to create customer confidence? The secret is to have proactive customer service!

Here are 4 of Walking the Talk's recommended books to inspire proactivity with customers. 

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6 great books for inspiring customer-centricity

[fa icon="calendar'] 02-Mar-2018 12:02:10 / by Walking the Talk posted in Business books, Leadership, Innovation, Customer-Centric

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A customer-centric approach can add value to a company by enabling it to differentiate itself from competitors who do not offer the same experience. 

Here are 6 of Walking the Talk's recommended customer-centricity reads. 

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Revised edition of ‘Walking the Talk: Building a Culture for Success’

[fa icon="calendar'] 15-Sep-2015 19:13:29 / by Walking the Talk posted in Leading culture, Walking the Talk: Building a Culture for Success, Walking the Talk, Carolyn Taylor, Culture archetypes, Behaviour, Leadership, Culture change, Values, Communication, Culture management, Symbols, Corporate culture, Be Do Have, Engagement, Accountability, Mergers and acquisition, Change, Behaviour management, Culture planning, Systems, One-Team, Customer-Centric, Managing culture, Achievement, Behaviour change, Leadership team, Responsibility, Innovation

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Corporate values: Why we need to bring back love in the office

[fa icon="calendar'] 16-Mar-2015 17:44:18 / by Jerome Parisse-Brassens posted in Communication, Customer-Centric, Engagement, Jerome Parisse-Brassens, Values

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What is love in the office?

 
I am obviously not talking about the shenanigans that come to mind when talking about love at work - I’ll leave that to someone else. What I am talking about here is the value of love, the resulting behaviours, feelings and mindset, and the impact it has on our working relationships.

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