Walking the Talk Blog

BA: why you need to manage your culture EVERY year

[fa icon="calendar'] 15-Dec-2009 19:16:00 / by Carolyn Taylor posted in Carolyn Taylor, Culture change, Leadership, Corporate culture

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In the 1980s, under the leadership of Lord King and Sir Colin Marshall, the British Airways undertook a culture change programme which was most advanced and successful in the corporate world.  Here is a paper  from HBR you can buy on how they did it.

 
Under the banner of "World"s Favorite Airline" they transformed themselves from a government owned British airline to one of the very best airlines ever.  Every staff member was retrained, all of their service practices changed, and, as a customer, excellent service became a reality in the airline industry.  Anyone who worked on that program, internal BA staff or consultant, was hot property for hiring to do the same thing for other companies.  We were all so in admiration of what they achieved.

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Read, react, win: what is a recession-proof culture?

[fa icon="calendar'] 18-Nov-2009 15:06:00 / by Walking the Talk posted in Culture change, Learning

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Here is an article by a consultant from Boston Consulting Group, describing a client, Brady Corp (BRC) who took many early decisions and thus avoided much of the pain of the recession.

 

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How to get more benefit from this blog

[fa icon="calendar'] 16-Oct-2009 17:55:00 / by Carolyn Taylor posted in Culture change, Communication

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Are you forwarding this blog on to other people? Can you do that? It will benefit all of us.
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The future is now: how YouTube is changing mental models

[fa icon="calendar'] 05-Oct-2009 11:25:00 / by Carolyn Taylor posted in Carolyn Taylor, Culture change, Videos, Corporate culture, Innovation

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This video really blew me away.
 

It was recommended to me by my new friend Sophie Goodman, who is a real anthropologist, looking to apply her knowledge to the corporate environment. (Most of us corporate culture people cannot claim that background).

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What will be your legacy?

[fa icon="calendar'] 17-Sep-2009 23:03:00 / by Carolyn Taylor posted in Culture change, Leadership, Sustainability

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Last week I went to a yoga class in a centre built on a beautiful piece of land, with yoga platforms overlooking the ocean.
 

It has been there for about 40 years, despite pressure from nearby developers to sell the site. The experience was a most pleasurable one, as I am sure it is for the many travellers who visit. The centre has an interesting history. The land was bequeathed by a father giving thanks for how yoga had transformed his daughter who had suffered a drug addiction and come out of it through yoga. He wanted others to have the same opportunity his daughter had.

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