Walking the Talk Blog

Government Agency - Embedding customer focus into government agency - transportation

[fa icon="calendar'] 02-Mar-2010 15:19:02 / by Deborah Doyle posted in Case studies, Customer-Centric, Walking the Talk

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For years this organisation has successfully provided some of the fundamental infrastructure services required by the community to go about its daily life. Because the organisation services the whole community, it continually has to juggle the potentially competing needs of different interest groups, as well as meet the political agenda demanded by the government ministers, and important issues of safety and long term planning which are often not immediately visible to users and the government.

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Airservices Australia - culture transformation

[fa icon="calendar'] 02-Mar-2010 14:08:03 / by Deborah Doyle posted in Walking the Talk, Case studies, Australia, Transformation

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Airservices was facing an unusually large number of challenges when it approached Walking the Talk. The organisation realised that it needed to do things differently in order to successfully meet those challenges, as the existing culture was either slowing down the change process or making it very hard. A broad culture transformation process was necessary.

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SA Water - Culture management process at public utility.

[fa icon="calendar'] 02-Mar-2010 13:28:47 / by Deborah Doyle posted in Australia, Case studies, Walking the Talk, Culture management

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This case study follows the cultural management process of SA Water Corporation, a public utility company in the Australian state of South Australia, for the decade 2000 to 2010. It is a journey that saw SA Water transform from a department of the public service to a strong and vibrant business focused on sustainability.

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GPT “The material embeds well into daily operations”

[fa icon="calendar'] 30-Jan-2010 17:23:23 / by Walking the Talk posted in Videos, Case studies, Brands

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Michael Cameron talks about the pragmatic, easy to use principles Walking the Talk provides organisations.

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GPT - Building an accountable culture

[fa icon="calendar'] 07-Jan-2010 15:53:52 / by Walking the Talk posted in Videos, Case studies, Brands

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GPT Executives talk about the tools, knowledge and skill base Walking the Talk has provided their organisation in order to "fix the problem themselves". This has enabled the executives to lead their own culture transformation.

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