Airservices was facing an unusually large number of challenges when it approached Walking the Talk. The organisation realised that it needed to do things differently in order to successfully meet those challenges, as the existing culture was either slowing down the change process or making it very hard. A broad culture transformation process was necessary.
This case study follows the cultural management process of SA Water Corporation, a public utility company in the Australian state of South Australia, for the decade 2000 to 2010. It is a journey that saw SA Water transform from a department of the public service to a strong and vibrant business focused on sustainability.