Walking the Talk Blog

Learn to say "no" - your culture will thank you for it

[fa icon="calendar'] 12-Jan-2016 19:56:49 / by Jerome Parisse-Brassens posted in Culture archetypes, Accountability, Communication, Empowerment, One-Team, People-First, Jerome Parisse-Brassens

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Are you one of those people who are reluctant to say “no”? 

I was recently discussing with a friend some of the changes that we have both seen in the workplace in the last 20 years. One of them was the mobile phone. I can still remember when fixed lines were the only way to contact clients. And it was fairly easy: I never used to struggle to talk to my clients over the phone – I sometimes had to leave a message but they would call back or I would call them back later myself.

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Revised edition of ‘Walking the Talk: Building a Culture for Success’

[fa icon="calendar'] 15-Sep-2015 19:13:29 / by Walking the Talk posted in Engagement, Leadership team, Mergers and acquisition, Walking the Talk: Building a Culture for Success, Carolyn Taylor, Change, Culture archetypes, Culture change, Customer-Centric, Leadership, Managing culture, Accountability, Achievement, Be Do Have, Behaviour, Behaviour change, Behaviour management, Communication, Corporate culture, Culture management, Culture planning, Responsibility, Values, Leading culture, One-Team, Symbols, Walking the Talk, Innovation, Systems

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Managing the Front End: How a commitment conversation can make all the difference

[fa icon="calendar'] 13-Nov-2013 12:18:35 / by Carolyn Taylor posted in Carolyn Taylor, Leadership, Accountability, Achievement, Communication

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There's a moment which underpins good Achievement Culture: The Moment of Commitment.

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How to hold someone to account

[fa icon="calendar'] 08-Mar-2010 01:45:00 / by Carolyn Taylor posted in Leadership team, Accountability, Achievement

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I can talk at a theoretical level about a culture of accountability. 

Or I can give you a small practical example from a conversation I had recently with a team leader in a retail organisation.  It is the small changes in leadership behavior that send the messages that expectations are really changing.  These, added together, start to change the culture.

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5 questions to ask about your values

[fa icon="calendar'] 03-Feb-2010 23:55:00 / by Carolyn Taylor posted in Leadership team, Accountability, Values

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It saddens me to hear what is happening to Toyota right now. 

They have been such a strongly values driven company, and it seems they became focused on growth and did not see the scale of the quality problem.  And what a cost they are paying now.  How can they even calculate the damage to their brand, their sales, the consumer"s trust in their cars?  Consumers will be scared that their accelerator pedal may jam down, causing their car to speed up uncontrollably and result in some of the horrific accidents now described in the media.  Compare what is happening now to Toyota to the legendary  recall of their product Tylenol, which cemented their reputation with consumers and employees as being a company who truly lived by their "Credo"
Growth or values? What happens when they appear to be in conflict? What do values really mean in the corporate context?  There can appear to be many shades of gray.  Most people belief they are doing the right thing, or persuade themselves that this is the case.  It takes a level of self awareness to be willing to question ones own actions, and a culture which welcomes constructive challenge to question those of others. Here are five questions to ask in relation to values, and the extent to which you are prepared to be values driven in your approach to decisions.  They can form the basis of a whole workshop.  In the strongest cultures they are always in people"s minds.

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