Walking the Talk Blog

Why you need to manage behaviour consistently

[fa icon="calendar'] 07-Jun-2016 16:30:11 / by Jerome Parisse-Brassens posted in Leadership, Accountability, Be Do Have, Behaviour, Symbols, Jerome Parisse-Brassens

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I recently had coffee with a close friend who’s just resigned from a senior position in a key department of a large company. Answering the puzzled look on my face, he explained that he’d had enough of his boss – the manager of a specific department who took the role a year earlier.
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Learn to say "no" - your culture will thank you for it

[fa icon="calendar'] 12-Jan-2016 19:56:49 / by Jerome Parisse-Brassens posted in Culture archetypes, Accountability, Communication, Empowerment, One-Team, People-First, Jerome Parisse-Brassens

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Are you one of those people who are reluctant to say “no”? 

I was recently discussing with a friend some of the changes that we have both seen in the workplace in the last 20 years. One of them was the mobile phone. I can still remember when fixed lines were the only way to contact clients. And it was fairly easy: I never used to struggle to talk to my clients over the phone – I sometimes had to leave a message but they would call back or I would call them back later myself.

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Revised edition of ‘Walking the Talk’ book

[fa icon="calendar'] 15-Sep-2015 19:13:29 / by Walking the Talk posted in Engagement, Leadership team, Mergers and acquisition, Carolyn Taylor, Change, Culture archetypes, Culture change, Customer-Centric, Leadership, Managing culture, Accountability, Achievement, Be Do Have, Behaviour, Behaviour change, Behaviour management, Communication, Corporate culture, Culture management, Culture planning, Responsibility, Values, Leading culture, One-Team, Symbols, Walking the Talk, Innovation, Systems

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They say culture eats strategy for breakfast. This book provides a practical, do-able approach to culture transformation, giving you the essential insights required to effectively design, implement, measure and manage the culture you need to achieve your business targets.
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How a commitment conversation can make all the difference

[fa icon="calendar'] 13-Nov-2013 12:18:35 / by Carolyn Taylor posted in Carolyn Taylor, Leadership, Accountability, Achievement, Communication

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There's a moment which underpins good Achievement Culture: The Moment of Commitment.

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How to hold someone to account

[fa icon="calendar'] 08-Mar-2010 01:45:00 / by Carolyn Taylor posted in Leadership team, Accountability, Achievement

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I can talk at a theoretical level about a culture of accountability. 

 
Or I can give you a small practical example from a conversation I had recently with a team leader in a retail organisation.  It is the small changes in leadership behaviour that send the messages that expectations are really changing.  These, added together, start to change the culture.

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