Walking the Talk Blog

Culture as a Management Practice

[fa icon="calendar'] 22-Mar-2018 09:02:11 / by Adriana Rosa posted in Carolyn Taylor, Culture change, Behaviour, Behaviour change, Behaviour management, Culture management, Symbols, Managing behaviours, Humberto Branco

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On February 27th Walking the Talk in Brazil hosted a breakfast session with Walking the Talk co-founder and Executive Chair Carolyn Taylor, which triggered some great insights in the group. 

Check out the ten topics that summed up the core of our conversation.

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4 great books for inspiring proactivity with customers

[fa icon="calendar'] 15-Mar-2018 09:55:37 / by Walking the Talk posted in Customer-Centric, Leadership, Business books, Innovation

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Looking for more effective ways to create customer confidence? The secret is to have proactive customer service!

Here are 4 of Walking the Talk's recommended books to inspire proactivity with customers. 

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Introducing our culture experts - Letia Ayres

[fa icon="calendar'] 07-Mar-2018 01:34:00 / by Walking the Talk posted in Engagement, Measuring culture, Culture change, Behaviour, Corporate culture

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We continue our series of introductions to our Walking the Talk culture experts with a short Q&A with Senior Consultant Letia Ayres.

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6 great books for inspiring customer-centricity

[fa icon="calendar'] 02-Mar-2018 12:02:10 / by Walking the Talk posted in Customer-Centric, Leadership, Business books, Innovation

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A customer-centric approach can add value to a company by enabling it to differentiate itself from competitors who do not offer the same experience. 

Here are 6 of Walking the Talk's recommended customer-centricity reads. 

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4 characteristics of the most successful teams

[fa icon="calendar'] 19-Feb-2018 14:50:26 / by Jerome Parisse-Brassens posted in Managing culture, Communication, Openness, Responsibility, Team culture, One-Team, Trust, Jerome Parisse-Brassens

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We’ve all been part of great teams and not-so-great teams. But have you ever stopped to think at what makes a team great or not? Here’s my take on it.

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