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The crisis legacy in organisational culture

[fa icon="calendar'] 10-Apr-2018 07:20:00 / by Walking the Talk posted in Change, Culture change, Reputational risk, Corporate culture

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This article appears in and is reproduced with the permission of Brazil's leading financial newspaper Valor Econōmico, from the original Portuguese version

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10 great books on success and achievement

[fa icon="calendar'] 02-Apr-2018 06:15:00 / by Walking the Talk posted in Leadership, Achievement, Business books, Innovation

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Discover what it takes to achieve your unique definition of success.

Here are 10 of Walking the Talk's recommended books on success and achievement.

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4 great books for inspiring proactivity with customers

[fa icon="calendar'] 15-Mar-2018 09:55:37 / by Walking the Talk posted in Customer-Centric, Leadership, Business books, Innovation

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Looking for more effective ways to create customer confidence? The secret is to have proactive customer service!

Here are 4 of Walking the Talk's recommended books to inspire proactivity with customers. 

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Introducing our culture experts - Letia Ayres

[fa icon="calendar'] 07-Mar-2018 01:34:00 / by Walking the Talk posted in Engagement, Measuring culture, Culture change, Behaviour, Corporate culture

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We continue our series of introductions to our Walking the Talk culture experts with a short Q&A with Senior Consultant Letia Ayres.

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6 great books for inspiring customer-centricity

[fa icon="calendar'] 02-Mar-2018 12:02:10 / by Walking the Talk posted in Customer-Centric, Leadership, Business books, Innovation

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A customer-centric approach can add value to a company by enabling it to differentiate itself from competitors who do not offer the same experience. 

Here are 6 of Walking the Talk's recommended customer-centricity reads. 

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