Why culture is linked to great performance. So often earnings and the financial performance of companies take priority over the perceived soft issues in the organisation. Michael Cameron, GPT talks about this fundamental flaw in thinking, without the right culture you will never get the right performance.
Carolyn Taylor talks about the reputation risk organisations face as a result of poorly managed cultures. Senior executives at GPT, talk about the need for a strong culture in order to improve their performance.
Michael Cameron, Rosemary Kirby and Nicholas Harris discuss the impact of Walking the Talk methodology at GPT. Case Study: We now have a language and processes to work together.
Zappos, a US on-line retailer, has built its success based on extraordinary customer service. Here, Tony Hsieh, CEO of Zappos describes how he learnt from bad experiences he had early in his career, and built his company with crystal clear beliefs and principles. Zappos has recently been acquired by Amazon. Watch this space on how two great organisations manage their merger.
With Carolyn Taylor, author of the book 'Walking the Talk: Building a Culture for Success'.