Walking the Talk Blog

Computer says no: changing behaviours - where to start

[fa icon="calendar'] 08-Dec-2014 18:11:43 / by Jerome Parisse-Brassens posted in Changing behaviour, Leadership, BE DO HAVE, BEDOHAVE, behaviour, Behaviour, Customer service, leading culture

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I recently had to renew my European passport because it had expired.

As I live in Australia, the only place I could do this was the consulate. My experience of consulates in general – and this one in particular – is that they epitomise bureaucracy (If you’ve had to apply for a visa in the past I am sure you know what I mean.) As a consequence, I always make sure I have all the documents I need – and more – just in case. This time, I visited the consulate’s website to check out the requirements and noticed a link to click on to obtain more detail. But the link wasn’t working, so I simply guessed what I needed to bring and made the appointment.

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