I am writing this blog sitting on a plane somewhere over the Pacific Ocean, on my way from Sydney to Los Angeles.
[fa icon="calendar'] 30-Oct-2014 13:14:06 / by Jerome Parisse-Brassens posted in Business Imperatives, Credit Suisse, Customer-Centric, Commonwealth Bank, Shareholder value, Customer-centric, The Australian
An article in The Australian this week grabbed my attention because it discusses an important device for shaping culture. The article is about Ian Narev - the Commonwealth Bank’s CEO - and his performance bonus structure: “Governance experts have questioned CBA’s heavy emphasis on customer satisfaction to calculate executive pay.” Credit Suisse (the experts in question) state that “the use of customer satisfaction was flawed as it could not be found to create value for shareholders.”
[fa icon="calendar'] 17-Feb-2014 10:45:48 / by Walking the Talk posted in Customer-Centric, Zappos, Apple, corporate culture models, Culture planning, Semco, Customer-centric, holacracy, Start-ups, Steve Jobs
Were we surprised to discover that Zappos are doing away with managers and implementing 'holacracy?' I wasn't.