Walking the Talk Blog

The consistency of customer-centricity - or, where not to sit on a plane

[fa icon="calendar'] 20-Nov-2014 17:19:59 / by Jerome Parisse-Brassens posted in Customer-Centric, A380, Customer-centric

[fa icon="comment"] 3 Comments

 I am writing this blog sitting on a plane somewhere over the Pacific Ocean, on my way from Sydney to Los Angeles.

 

Read More [fa icon="long-arrow-right"]

From business imperatives to shareholder value - How culture can help

[fa icon="calendar'] 30-Oct-2014 13:14:06 / by Jerome Parisse-Brassens posted in Business Imperatives, Credit Suisse, Customer-Centric, Commonwealth Bank, Shareholder value, Customer-centric, The Australian

[fa icon="comment"] 0 Comments

An article in The Australian this week grabbed my attention because it discusses an important device for shaping culture. The article is about Ian Narev - the Commonwealth Bank’s CEO -  and his performance bonus structure: “Governance experts have questioned CBA’s heavy emphasis on customer satisfaction to calculate executive pay.” Credit Suisse (the experts in question) state that “the use of customer satisfaction was flawed as it could not be found to create value for shareholders.”

Read More [fa icon="long-arrow-right"]

Stop trying to be Zappos and find your own path

[fa icon="calendar'] 17-Feb-2014 10:45:48 / by Walking the Talk posted in Customer-Centric, Zappos, Apple, corporate culture models, Culture planning, Semco, Customer-centric, holacracy, Start-ups, Steve Jobs

[fa icon="comment"] 0 Comments

Were we surprised to discover that Zappos are doing away with managers and implementing 'holacracy?' I wasn't.

Read More [fa icon="long-arrow-right"]

Honoring your customers

[fa icon="calendar'] 04-Nov-2009 06:12:00 / by Carolyn Taylor posted in Customer-Centric, Customer-centric

[fa icon="comment"] 0 Comments


Yesterday I visited an organization whose culture was impressive in many ways.

 

Read More [fa icon="long-arrow-right"]

Subscribe to Email Updates

Lists by Topic

see all

Posts by Topic

see all