Walking the Talk Blog

From business imperatives to shareholder value - How culture can help

[fa icon="calendar'] 30-Oct-2014 13:14:06 / by Jerome Parisse-Brassens posted in Business Imperatives, Credit Suisse, Customer-Centric, Commonwealth Bank, Shareholder value, Customer-centric, The Australian

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An article in The Australian this week grabbed my attention because it discusses an important device for shaping culture. The article is about Ian Narev - the Commonwealth Bank’s CEO -  and his performance bonus structure: “Governance experts have questioned CBA’s heavy emphasis on customer satisfaction to calculate executive pay.” Credit Suisse (the experts in question) state that “the use of customer satisfaction was flawed as it could not be found to create value for shareholders.”

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