Walking the Talk Blog

A culture of simplicity - keeping it simple, the smart way

[fa icon="calendar'] 25-Feb-2016 15:22:16 / by Carolyn Taylor posted in Work/life balance, Changing behaviour, BE DO HAVE, BE-level, BEDOHAVE, Simplicity, Simplicity Culture

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 "Simple has been one of my mantras. You have to work hard to get your thinking clean to make it simple. But it's worth it in the end, because once you get there you can move mountains."

– Steve Jobs

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Computer says no: changing behaviours - where to start

[fa icon="calendar'] 08-Dec-2014 18:11:43 / by Jerome Parisse-Brassens posted in Changing behaviour, Leadership, BE DO HAVE, BEDOHAVE, behaviour, Behaviour, Customer service, leading culture

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I recently had to renew my European passport because it had expired.

As I live in Australia, the only place I could do this was the consulate. My experience of consulates in general – and this one in particular – is that they epitomise bureaucracy (If you’ve had to apply for a visa in the past I am sure you know what I mean.) As a consequence, I always make sure I have all the documents I need – and more – just in case. This time, I visited the consulate’s website to check out the requirements and noticed a link to click on to obtain more detail. But the link wasn’t working, so I simply guessed what I needed to bring and made the appointment.

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