Are you one of those people who are reluctant to say “no”?
I was recently discussing with a friend some of the changes that we have both seen in the workplace in the last 20 years. One of them was the mobile phone. I can still remember when fixed lines were the only way to contact clients. And it was fairly easy: I never used to struggle to talk to my clients over the phone – I sometimes had to leave a message but they would call back or I would call them back later myself.
There's a moment which underpins good Achievement Culture: The Moment of Commitment.
I can talk at a theoretical level about a culture of accountability.
Or I can give you a small practical example from a conversation I had recently with a team leader in a retail organisation. It is the small changes in leadership behavior that send the messages that expectations are really changing. These, added together, start to change the culture.